FAQs

Hi! Thanks so much for choosing Kindergo for your child’s education and entertainment. And thanks for taking the time to seek out an answer to your question, instead of deleting the app in frustration! We know you’re super busy and appreciate your support!

If you have a question that is not answered here, please do reach out to the team. We’re on email every moment of every day, so we’ll get back to you quickly.

Thanks for giving us your time and energy. We know it is a precious resource, and that you have so many options on where to spend it. With your help, we look forward to instilling a love of storytelling into every child!

Yours in storytelling,

Kristen

Account Questions (6)

Are you sure? We are constantly updating our content and would hate for you to miss out on anything!

Ok then, if you’re sure:

You can cancel your subscription using Apple’s regular subscription-management process. To do so, please follow these steps:

  1. Open the Settings App
  2. Scroll down and select the “iTunes & App Store” option
  3. Touch your Apple ID at the top of the next screen
  4. Select “View Apple ID”
  5. Scroll down and select the “Subscriptions” option
  6. Select “Kindergo”
  7. Select “Cancel Subscription”

 

We’ve designed KINDERGO to have the ability to include up to 20 children at a time! So if your nieces or nephews or neighbours drop by and want a turn, it’s easy to add and delete children on your single account. No extra charge!

Me too. I’ve forgotten all of my passwords, and I just changed them three minutes ago. Just go to the Forgot Password link on the app. That will take you to our reset password page.

We only use your information to run the app. We do not forward your information to third parties. That would be terrible.

We’d love to send you updates from time to time about the app and some special offers, but you can opt-out of these at any time by unsubscribing. I know that they can get annoying! Check out our Privacy Policy if you want more info.

Nope. Nu-uh. Definitely not. There is no way your children can be identified through any information we store. We are in the process of getting our COPPA certification and we’ve designed the app and our information processing to be in line with all COPPA regulations. You can check out our Privacy Policy here.

COPPA is an American Best Practice ruleset that deals with how websites and applications collect information on children. We’re all about cyber safety, so even though we’re Australian, we’re going to comply anyway!

Integration (2)

Absolutely! We have a teacher guide, COMING SOON, written by our very own teacher-in-residence and amazing Product Manager, Amy! In the meantime, feel free to send us an email at kindergokids@likeaphoton.com for some classroom ‘tips & tricks’.

We’d love to help you integrate KINDERGO into your childcare centre, kindergarten, school, hospital, library, or anywhere you want to educate and entertain children! Give us a shout on kindergokids@likeaphoton.com and we’ll chat!

Tech Help (5)

The App may have automatically turned on silent mode within your device. When you turn on silent mode, all tablet sounds are turned off. Open up your home screen by sliding your finger upwards starting from the top or bottom of the screen (depending on your device and depending on where the home screen is triggered from). Tap the silent mode icon (shaped like a bell) to turn the function on or off.

Kindergo is currently available for iPad and iPhone only. We’d love to do more tablets and phones, but we have to start somewhere! It is available on the following:

iPad 4
iPad Air and Air 2
iPad (2017)
iPad Mini 2
iPhone 5s
iPhone 6 and 6s
iPhone 7
iPhone 8
iPhone X

Hmm. Not sure. Try this stuff:

Firstly, make sure you’re on a compatible device (see above).

Secondly, make sure you’re on the most recent iOS update. The app will only run if you’re on iOS 10.3 or newer. Learn how to update your iOS.

If those two things are done, it should work!

If it still doesn’t work, try the age-old method of turning the device off and on again. If you’re still having trouble, please email us at kindergosupport@likeaphoton.com.

No, not yet. Sorry, lovely Android people! But we’re working on it!

We’ll roll it out on other devices in order of demand. Want it on your device ASAP? Email us at kindergokids@likeaphoton.com or go to the Contact Us page!

The App (14)

We’re concerned about that too! Studies suggest that screen time for children under 2 is not recommended, so we designed the app for kids aged 2 and above. We’re also developing the ability to lock kids out of the app after a number of minutes, which you will be able to control in the Parent Portal. In the interim, we recommend this app!

We’re also all about offline creative play! We build activities you can do offline with your child – like craft, discussion topics, colouring in or games – to enhance their understanding of story. You can find all of these on our blog!  

No way! Books are the best! I was a massive bookworm growing up. We just know that they’re not always practical. Whether you’re in transit, on holidays, split from your kids for the night; we think the app is a great tool to increase the amount of reading they’re doing, rather than replacing the reading they’re already doing.

Our content is personally curated in-house from all over the place! We search far and wide to find the best publishers, illustrators, writers and editors to make sure every book is special.

If it’s on our app, you can rest assured that it is safe, appropriate for your child’s age group, well crafted, engaging and fun!

We use Australian English. All of our books use common Australian vernacular. We are working on incorporating American English into our app, as well as other language options.

NO! Of course not!

No, no and no. Who lets a child loose in an app with a credit card? That is not cool.

We’d like to think not! The passcode to the Parent Portal is a parent’s year of birth – and whose kids remember that? I have a hard enough time remembering my own.

Awesome! Get in touch on our submissions page. We’d LOVE to hear from you!

Every. Single. Month. That’s right. Each month we will release 5 new titles onto the app!

PLUS there will be a new themed island release every second month!

KINDERGO is not a phonics app. What we’re really focussing on is learning to read through storytelling. From birth, you’ve probably spoken, read and sung to your child. And they have spoken back to you! My first word was cockroach, which may have had something to do with the amount of toast I threw around… my poor parents!

So what KINDERGO does is mimic what you have already been doing their whole lives; reinforcing language through natural application and repetition. And this process, when applied to reading, is called DYAD reading. We love the way DYAD reading doesn’t force learning, but rather engages your child in something they love doing; listening to stories.  

The DYAD method of reading is a style of comprehension teaching that involves pairing a stronger, leading reader with a less confident reader. Our technology makes Kindergo that leading reader, whilst empowering children to interact with and enjoy stories at their own pace.

Repetition is another key element of the DYAD reading system, but this can often be tiresome for parents and educators. Kindergo provides a catalogue of age appropriate and engaging content that a child can experience by themselves again and again – boosting their fluency and comprehension skills, and creating a positive reading experience.

You can read more about The Dyad Method over at our blog!

We work with lots of parents and education specialists to make sure our app is play-based and developmentally sound. Check out our team here!

I’m also the CEO of Like A Photon Creative, a children’s media production company in Brisbane, Australia that works with clients like Disney and Sesame Street. We’re the people behind KINDERGO! We wanted to channel our amazing creativity into a good purpose, and helping kids read sounded like a pretty good mission. Check out our other stuff here!

Pretty please with sugar on top! The only way we improve is if our audience sends feedback. Email us, go to the Contact Us page, Facebook us. Send carrier pigeons. Just talk to us! If you talk, we will listen.

Great question FAQers. We’ve got SO many features we want to roll out and they all involve the word MORE. More content, more interactions, more animation, more navigation, more analytics. More ways to read. More ways to play. More ways to learn. More, more, more!

Periodically, we might send out some questionnaires on features you would like to see next. Please get involved! If you have an idea for a feature you’re dying to see, email us at kindergokids@likeaphoton.com.

The Money Question (1)

*From August 1st*

The Free Version

We want everyone to be able to engage in reading, no matter where you are or what your economic circumstance. As a registered Kindergo user, you can enjoy one FREE book read a day – everyday!

The Premium Version

For parents and teachers who want a no-fuss, set-and-forget way to get heaps of engaging quality content, extra educational game spaces for kids and analytics on how a child is tracking, Kindergo is free for 30-days and only US$5.99/month after. No commitments. Cancel anytime.

But we will NEVER make money advertising commercial products to children or hiding purchases in the content.